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TERMS OF SERVICE

Last Updated: 19 September 2026

Welcome to RAZE IT. These Terms of Service govern your use of the RAZE IT website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. ABOUT RAZE IT

RAZE IT is a cleaning products brand offering cleaning solutions for carpets, sofas, upholstery, and suitable fabric surfaces.

Throughout these Terms, the terms "RAZE IT," "we," "us," and "our" refer to RAZE IT and the operator of this website.

The terms "you," "customer," and "your" refer to the person accessing the website or purchasing our products.

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, distribute, or commercially exploit our website content without permission.
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or website.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.

However, colours and product appearance may vary depending on your device or screen settings.

Product availability may change without notice.

RAZE IT reserves the right to:

  • Modify product specifications where appropriate.
  • Update product descriptions.
  • Limit quantities available for purchase.
  • Discontinue products.
  • Correct pricing or product information errors.

4. PRODUCT USE AND SAFETY

Customers are responsible for using RAZE IT products according to the instructions provided on the product packaging and/or website.

Before using a cleaning product on a surface, we recommend testing the product on a small, inconspicuous area first.

Do not use the product on surfaces for which it is not intended.

Customers should carefully follow all instructions, warnings, precautions, and usage recommendations provided with the product.

RAZE IT should not be held responsible for damage caused by misuse, incorrect application, failure to follow instructions, use on unsuitable materials, or failure to conduct an appropriate patch test.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once we have confirmed the order and/or processed the payment, subject to product availability.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:

  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Product unavailability.
  • Incorrect or incomplete customer information.
  • Delivery limitations.
  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

6. PRICES

All product prices displayed on our website are shown in UAE Dirhams (AED) unless otherwise stated.

Prices may change from time to time.

Promotional prices, discount codes, and offers may be subject to specific terms and conditions.

We reserve the right to correct obvious pricing errors before an order is fulfilled.

7. PAYMENT

We accept the payment methods displayed at checkout.

Payment must be successfully completed before an order can be processed, unless a cash-on-delivery option is specifically offered for your order.

You confirm that you are authorised to use the payment method provided.

We do not store complete payment card details on our website where payment processing is handled by a third-party payment provider.

8. DELIVERY

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary depending on your location, courier availability, public holidays, weather, unforeseen circumstances, or other factors outside our reasonable control.

You are responsible for providing accurate delivery information.

If incorrect or incomplete information causes a delivery failure, additional delivery charges may apply where applicable.

Delivery is considered completed when the order is delivered to the address or recipient provided with the order.

9. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are subject to our Refund & Return Policy.

If a product arrives damaged, defective, incorrect, or otherwise does not meet the applicable requirements, please contact us as soon as reasonably possible with your order details and supporting photographs where applicable.

Certain products may not be eligible for return where they have been opened, used, contaminated, or otherwise cannot reasonably be resold, subject always to applicable UAE consumer-protection laws.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

10. DISCOUNTS AND PROMOTIONS

Promotional offers may have specific conditions, including:

  • Start and end dates.
  • Minimum order requirements.
  • Product exclusions.
  • Maximum discount limits.
  • One-time-use restrictions.
  • Other conditions stated with the promotion.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers or exchanged for cash.

We reserve the right to withdraw or amend a promotional offer where permitted by applicable law.

11. INTELLECTUAL PROPERTY

All content on the RAZE IT website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Product images
  • Photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layouts
  • Marketing materials

is owned by or licensed to RAZE IT and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without our prior written permission.

12. THIRD-PARTY SERVICES

Our website may use third-party services such as payment processors, delivery providers, analytics services, social media services, and other technology providers.

These third-party services may have their own terms and privacy policies.

RAZE IT is not responsible for the independent operation or policies of third-party services, except to the extent required by applicable law.

13. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security, technical issues, or other operational reasons.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, RAZE IT will not be responsible for losses arising from:

  • Incorrect use of our products.
  • Failure to follow product instructions.
  • Use of products on unsuitable surfaces or materials.
  • Failure to perform a suitable patch test.
  • Incorrect information supplied by the customer.
  • Delays caused by circumstances outside our reasonable control.
  • Unauthorised use of the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

This may include natural disasters, extreme weather, government actions, transport disruptions, courier interruptions, strikes, technical failures, or other circumstances beyond our reasonable control.

16. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless applicable law provides otherwise.