Refund & Return Policy

At RAZE, we want you to be confident when you try our products. If you're not satisfied with your purchase, our Golden Warranty allows you to request a return and refund, subject to the conditions below.

Golden Warranty

If you are not satisfied with your RAZE product after trying it as directed, you may contact us to request a return under our Golden Warranty.

To request a return, please contact us within 7 days of receiving your order.

Our team may ask for your order details and brief information about your experience with the product so we can process your request.

Return Conditions

To be eligible for a refund:

• The purchase must have been made directly through the RAZE website.

• You must contact us within 7 days of receiving the order.

• The product must be used only according to the instructions provided.

• We may request photos, videos, or other information to verify the product and order.

• Returns must be approved by the RAZE team before the product is sent back.

• Products purchased through third-party sellers or unauthorized sources are not covered by this policy.

Refund Process

Once your return request is approved, we will provide instructions for completing the return.

After the returned product is received and reviewed, we will confirm the refund.

Approved refunds will be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number

• Your name and contact details

• Photos of the product and packaging

• A brief description of the issue

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Delivery Charges

RAZE currently offers free delivery across the UAE.

For approved returns, any return-related delivery arrangements will be confirmed by our team on a case-by-case basis.

Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.

Exchanges

If you receive the wrong or damaged product, please contact us before returning it. Depending on the situation, we may arrange a replacement instead of a refund.

Contact Us

For refund, return, cancellation, or product-related enquiries, please contact the RAZE team through the contact details provided on our website.

RAZE — Got a mess? RAZE it!

Important Note

This policy applies to purchases made through the RAZE website and is subject to applicable UAE consumer-protection laws and regulations. Where applicable law provides customers with rights that are more favorable than this policy, those legal rights will continue to apply.